TileCraft SA

Elevate Your Agency's Brand. Win More Mandates.

  • Look like a luxury brokerage on social media.

  • Get stunning, brand-aligned content for every new listing.

  • Save your team hours so they can focus on selling.

~ Plans from R1299/month ~

A Polished Brand in 4 Simple Steps

  • Step 1) Submit Your Brand Kit: Simply provide your agency's logo, brand colors, and choose from our curated list of professional fonts.

  • Step 2) Select Your Style: Choose from our professionally designed template styles, like "Modern Luxury" or "Family Warmth," to perfectly match your brand's aesthetic.

  • Step 3) We Generate Your Content Package: Our system instantly creates your complete package: 9 cohesive tiles that form a stunning Instagram grid and a powerful, ready-to-publish carousel post.

  • Step 4) Post with Confidence: Post your content to Instagram and Facebook in minutes, knowing your brand looks consistently professional and is set to impress.

Simple, Powerful Plans for Ambitious Agencies

Choose the plan that best fits your agency's needs.

Subscription Plans


Lite
R1,299 / month

  • 1 Tile Set (9 posts) per month.

  • Perfect for agencies with 1-2 new mandates a month.

  • Includes grid + carousel content.

Standard
R1,799 / month
(Recommended)

  • 2 Tile Sets (18 posts) per month.

  • Ideal for the consistently performing agency.

  • Includes grid + carousel content.


Pro
R2,299 / month

  • 3 Tile Sets (27 posts) per month.

  • For agencies that dominate their market.

  • Includes grid + carousel content.

Frequently Asked Questions

How does this work with my specific agency brand?
• Our system is designed for customization. During onboarding, you'll provide your agency's logo, specific brand colors (via hex codes), and choose a professional font. Every Tile Set we generate is automatically customized to your unique brand identity.What do I actually get with a "Tile Set"?
• Each Tile Set includes 9 individual, professionally designed images. When posted sequentially, they create a cohesive 3x3 grid on your Instagram profile. They can also be immediately uploaded as a single, powerful 9-slide carousel post for your Instagram and Facebook feeds.Will my feed look the same as another agent's?
• No. Between your unique brand kit (logo, colors) and your choice of our distinct template styles ("Modern Luxury," "Family Warmth," etc.), your final content will look unique to your agency.What is TileCraft SA?
• TilecraftSA is an automated design engine built specifically for South Africa's top real estate agencies. We solve a key problem: how to create a high-end, professional social media presence without the time, cost, and hassle of manual design. Our service empowers agency principals to ensure brand consistency across every listing, saving their team hours and helping them win more high-value mandates.

Contact

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Privacy Policy

Last Update: 08 September 2025

Effective Date: 08 September 2025

1. Introduction

Welcome to TileCraft SA (Pty) Ltd ("TileCraft SA", "we", "us", "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.tilecraft.co.za, and use our services.This policy is drafted in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") of South Africa.By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Who We Are and How to Contact Us

• Company Name: TileCraft SA (Pty) Ltd
• Physical Address: 26 Lion Road, Sterreweg, Pretoria, South Africa.
• Information Officer: M.R.Black
• Email: [email protected]Any questions regarding this policy or our privacy practices should be sent to the Information Officer.

3. What Personal Information We Collect

3.1. Information You Provide Directly To Us:• Identity Information: Name, surname, company name.
• Contact Information: Email address, telephone number.
• Transaction Information: Details about payments to and from you, and other details of products you have purchased from us, including custom tile designs and order history.
• Usage Information: Information about how you use our website, products, and services.
• Communication Information: Any correspondence or communications exchanged between you and us (e.g., emails, chat logs, customer service inquiries).3.2. Information We May Collect Automatically:• Usage Data: Information about how you use our website or services, including IP address, browser type, operating system, pages visited, time spent on pages, referral source, and clicks.
• Cookies and Tracking Technologies: We may use cookies and similar technologies to collect information about your browsing activities.

4. How We Collect Your Personal Information

We use different methods to collect data from and about you including through:• Direct Interactions: You may give us your Identity, Contact, and Financial Information by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
• Create an account on our website.
• Place an order for our products.
• Request a quote for custom tile designs.
• Subscribe to our newsletter.
• Request marketing to be sent to you.
• Give us feedback or contact us.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

5. How and Why We Use Your Personal Information (Purpose of Processing)

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:• To Process and Fulfil Your Orders: To perform the contract we are about to enter into or have entered into with you. This includes processing your payments, manufacturing your custom tile designs, and delivering your products.
• To Manage Our Relationship With You: This includes notifying you about changes to our terms or privacy policy and responding to your inquiries.
• To Improve Our Website, Products, and Services: We use your information to help us understand customer behaviour and to improve our offerings.
• For Marketing Purposes: To provide you with information about our products and services that may be of interest to you. You will only receive marketing communications from us if you have opted-in to receive them. You can opt-out at any time.
• To Comply With Legal Obligations: Where we need to comply with a legal or regulatory obligation.

6. Lawful Basis for Processing

We will only process your personal information when we have a lawful basis to do so, as set out in POPIA. These bases include:• Consent: Where you have given us explicit consent to process your personal information for a specific purpose.
• Contract: Where the processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legal Obligation: Where the processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your fundamental rights and freedoms.

7. Sharing Your Personal Information (Third-Party Disclosure)

We do not sell, trade, or otherwise transfer your Personal Information to outside parties except as described below.• Third-Party Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them. This includes:
• PayFast: Our payment gateway for processing online transactions securely.
• IT and System Administration Services: Including our website hosting provider, Database services provider, automation services provider and others.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.We will not share your personal information with any third parties for their own marketing purposes without your express consent.

8. Security of Your Personal Information

We have implemented appropriate technical and organisational security measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.All financial information you supply is encrypted via Secure Socket Layer (SSL) technology and processed through our payment gateway provider.

9. International Transfers of Information

Your information may be transferred to, and maintained on, computers located outside of South Africa where the data protection laws may differ. We will ensure that any such transfer is lawful and that there are appropriate security arrangements in place.

10. Retention of Your Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

11. Your Rights as a Data Subject

Under POPIA, you have rights in relation to your personal information. These include the right to:• Request Access: To request access to the personal information we hold about you.
• Requisition Correction: To request the correction of inaccurate or incomplete personal information.
• Request Erasure: To request the deletion or destruction of your personal information under certain circumstances.
• Request Restriction of Processing: To request the restriction of processing of your personal information.
• Object to Processing: To object to the processing of your personal information under certain circumstances, including for direct marketing.
• Withdraw Consent: You can withdraw your consent at any time where we are relying on consent to process your personal information.
• Right to Lodge a Complaint: To lodge a complaint with the Information Regulator of South Africa if you believe that your rights have been infringed.To exercise any of these rights, please contact our Information Officer.

12. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

14. Information Regulator Contact Details

If you are not satisfied with our response to a complaint or believe that we are not processing your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator:The Information Regulator (South Africa)
• Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
• Postal Address: P.O Box 31533, Braamfontein, Johannesburg, 2017
• Website: https://www.inforegulator.org.za/
• Email: [email protected]